The Showroom Executive will be responsible for managing the daily operations of our showroom. This role requires a high level of professionalism, exceptional customer service skills, and a deep understanding of luxury products. The ideal candidate will be proactive, detail-oriented, and capable of building strong relationships with clients, ensuring their needs and expectations are consistently met..

How you will contribute:

• Client Engagement:

1. Provide personalised and attentive service to clients, understanding their needs and preferences.
2. Offer expert advice on product selection, styling, and trends to enhance the experience.
3. Build and maintain long-term relationships with clients, ensuring repeat business and client satisfaction.

• Sales and Performance:

1. Achieve and exceed performance through effective client interactions and product knowledge.
2. Actively participate in product launches, and showroom activities to drive sales.
3. Monitor and analyse sales performance, providing feedback and recommendations for improvement.

• Showroom Management:

1. Maintain the showroom’s visual merchandising to reflect the luxury brand’s standards and seasonal themes.
2. Ensure that the showroom is well-organized, clean, and aesthetically appealing at all times.
3. Manage stock levels, including receiving new inventory, updating stock records, and handling returns.

• Client Relations:

1. Address client enquiries, concerns, and feedback promptly and professionally.
2. Coordinate with the brand’s client advisory department to resolve any issues and enhance the client experience.
3. Organise and host exclusive events fostering a sense of community and loyalty.

• Administrative Duties:

1. Handle transactions and process sales accurately.
2. Maintain accurate records of client interactions, sales, and inventory levels.
3. Prepare reports on sales performance, client feedback, and market trends as required.

Ideal Candidate:

• Experience: Previous experience in a luxury retail environment or high-end showroom is highly desirable.
• Skills: Excellent communication and interpersonal skills; strong sales acumen; adept at building and maintaining client relationships.
• Knowledge: In-depth knowledge of luxury fashion, trends, and products; familiarity with POS systems and inventory management.
• Attributes: Professional demeanour; attention to detail; ability to work under pressure; proactive and self-motivated.
• Education: Higher education diploma or equivalent; relevant certifications or training in luxury retail or customer service is a plus.