The client must provide us with with a written request for any cancellation within three (3) business days, counting day 1 as the date of invoice. We will attempt to accommodate requests for cancellations at the earliest.
All deposits are non refundable after three (3) business days of deposit. If work has been performed within those three (3) businesses days, any costs incurred by us will be charged to the client. All fast track orders are non refundable from the date of invoicing.
All claims for workmanship defects, shortages and errors must be made in writing, accompanied by photographs of such defects, within five (5) calendar days of the product(s) being delivered. Failure to make a claim within this period of time will constitute to an irrevocable acceptance of the products and a waiver of any kind of claim. All products are inspected before shipping. The client and third-party shippers shall be solely responsible for any damage, loss or shortages incurred during transit. The client must inspect the products upon arrival and make claims for any damage, loss or shortages during shipment or in transit directly to the carrier. We are not responsible for any freight related claims, however, we may assist the client in this process at our sole discretion. We do not accept any product returns or exchanges.
No products can be returned to us without our written consent.